Community Management

Group-913

Definition.

Quality human-first social media customer support is becoming increasingly key for digital brands. Stagnated social media inboxes can weigh down brands – users, followers and prospective customers alike all expect responses quicker than ever. We’re community management experts based in Hackney, London.

Brand Voice

All our social media communications with users are based on a comprehensive range of customisable message templates. These templates are worked up in collaboration with the client’s internal teams to ensure we tick all the right boxes whilst maintaining an authentic brand voice.

Build Advocacy

We see community management as the ultimate exercise in building real advocacy amongst prospective, new and long-term consumers of your brand. Every month we aim to giveaway a pre-agreed amount of vouchers or discount codes to users who message our clients’ channels. Two birds, one stone

Time = Money

The number one bit of feedback we hear from clients is how much time was wasted with community management before they worked with us. We develop a blueprint of all possible types of queries to make sure we have the right answers for users straight away – saving our client’s valuable time every week.

Our Work

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